# Personal Computer Help - Business Description

Personal Computer Help, based in Shepton Mallet, provides on-site computer support and repair services across Somerset, including Wells, Street, Wedmore, Frome, Glastonbury, Bruton and Holcombe. The business is run by Robin Gautier, who offers a straightforward approach to fixing broken systems and solving technical problems for both home users and businesses.

What sets Personal Computer Help apart is their no call-out charge policy—they visit customers at times that suit them, eliminating the typical service fee that many IT support companies charge. This customer-centric approach extends to flexibility; clients can alternatively drop their systems off for servicing if preferred.

The business handles a comprehensive range of computer issues, from slow system performance and error resolution to network setup and broadband connectivity. Robin provides expertise in Windows upgrades, virus removal, data backup advice, printer configuration, and new computer setup. He also offers website design and development services, having created sites for local businesses including Bristol Omnibus Vehicle Collection and Somerset Hamper Company.

The service emphasises professional, courteous support with quick problem resolution. Testimonials highlight Robin's efficiency and ability to answer technical questions comprehensively. Rather than pushing unnecessary services, the business focuses on practical solutions tailored to individual customer needs, whether that's advice over the phone or comprehensive on-site support.