Computer Assistance
IT Support Companies
Computer Assistance
103 Cromarty, Chester-le-Street
# Computer Assistance
Computer Assistance is an established IT support and training specialist based in Chester-le-Street, serving homeowners and small businesses across the surrounding areas. Operating for over 25 years, the company provides both on-site and remote technical solutions to resolve computer performance issues, virus infections, and IT infrastructure challenges.
The business caters to clients who need practical, hands-on support with everyday IT problems—from configuring wireless networks and removing malware to optimising PC speed and setting up printers. They also offer customised software training, including Swiftpage ACT! CRM instruction, tailored to both domestic and business users seeking to develop their digital skills.
What distinguishes Computer Assistance is their consultative approach and depth of experience. Rather than applying one-size-fits-all solutions, they begin with a free half-hour consultation to understand each client's specific needs before recommending tailored support. Their competitive pricing, IT management expertise, and Swiftpage ACT! certification demonstrate professional credentials. The team emphasises exceptional customer service throughout the entire engagement journey, positioning themselves as "your own personal IT department"—a commitment to becoming an extension of the client's own capabilities rather than merely fixing problems reactively.
This customer-centric philosophy, combined with their quarter-century of proven expertise, makes them a reliable choice for businesses seeking dependable managed IT support without the overhead of an in-house department.
Computer Assistance is an established IT support and training specialist based in Chester-le-Street, serving homeowners and small businesses across the surrounding areas. Operating for over 25 years, the company provides both on-site and remote technical solutions to resolve computer performance issues, virus infections, and IT infrastructure challenges.
The business caters to clients who need practical, hands-on support with everyday IT problems—from configuring wireless networks and removing malware to optimising PC speed and setting up printers. They also offer customised software training, including Swiftpage ACT! CRM instruction, tailored to both domestic and business users seeking to develop their digital skills.
What distinguishes Computer Assistance is their consultative approach and depth of experience. Rather than applying one-size-fits-all solutions, they begin with a free half-hour consultation to understand each client's specific needs before recommending tailored support. Their competitive pricing, IT management expertise, and Swiftpage ACT! certification demonstrate professional credentials. The team emphasises exceptional customer service throughout the entire engagement journey, positioning themselves as "your own personal IT department"—a commitment to becoming an extension of the client's own capabilities rather than merely fixing problems reactively.
This customer-centric philosophy, combined with their quarter-century of proven expertise, makes them a reliable choice for businesses seeking dependable managed IT support without the overhead of an in-house department.
Services offered
IT troubleshootingvirus removal and malware cleaningPC optimisation and performance tuningwireless network configurationprinter setup and supportremote IT supportsoftware training (including Swiftpage ACT! CRM)IT consultation and assessment