BITS Group
IT Support Companies
BITS Group
86-90 Paul St, London
# BITS Group
BITS Group is a London-based IT support and managed services provider specialising in building secure, resilient technology foundations for ambitious UK organisations. Operating since 2016, they serve SMEs and mid-market businesses seeking proactive IT management rather than reactive break-fix support.
The company differentiates itself through several key strengths. Their commitment to people-centric IT means they assign dedicated account managers who develop genuine understanding of each client's operations, acting as an extension of the in-house team rather than distant vendors. They guarantee a 15-minute first ticket response time with 24/7 monitoring and support, providing accountability rare in the industry.
Security is embedded throughout their service delivery. Aligned with ISO standards and leveraging partnerships with enterprise-grade vendors—Microsoft, Bitdefender, Acronis, Datto and others—they handle compliance and threat management proactively so clients can operate with confidence. Their transparent, predictable monthly pricing eliminates hidden costs, allowing businesses to budget reliably.
What truly sets them apart is their scalability philosophy. Rather than treating growth as a support burden, BITS Group actively evolves systems and infrastructure alongside their clients, ensuring expansion never creates IT friction or security gaps. Their track record supporting 200+ businesses over a decade demonstrates proven expertise across diverse sectors.
They combine professional rigour with genuine partnership—delivering sophisticated cybersecurity and system design whilst maintaining the accessibility and responsiveness of a trusted local partner.
BITS Group is a London-based IT support and managed services provider specialising in building secure, resilient technology foundations for ambitious UK organisations. Operating since 2016, they serve SMEs and mid-market businesses seeking proactive IT management rather than reactive break-fix support.
The company differentiates itself through several key strengths. Their commitment to people-centric IT means they assign dedicated account managers who develop genuine understanding of each client's operations, acting as an extension of the in-house team rather than distant vendors. They guarantee a 15-minute first ticket response time with 24/7 monitoring and support, providing accountability rare in the industry.
Security is embedded throughout their service delivery. Aligned with ISO standards and leveraging partnerships with enterprise-grade vendors—Microsoft, Bitdefender, Acronis, Datto and others—they handle compliance and threat management proactively so clients can operate with confidence. Their transparent, predictable monthly pricing eliminates hidden costs, allowing businesses to budget reliably.
What truly sets them apart is their scalability philosophy. Rather than treating growth as a support burden, BITS Group actively evolves systems and infrastructure alongside their clients, ensuring expansion never creates IT friction or security gaps. Their track record supporting 200+ businesses over a decade demonstrates proven expertise across diverse sectors.
They combine professional rigour with genuine partnership—delivering sophisticated cybersecurity and system design whilst maintaining the accessibility and responsiveness of a trusted local partner.
Services offered
Managed IT SupportCybersecurity ServicesCloud Infrastructure ManagementData Backup and Disaster RecoveryNetwork Design and ImplementationIT Compliance and AuditDevice Management (Intune)Business Continuity Planning