Concept I T
IT Support Companies
Concept I T
6-12 Gladstone Rd, London
# Concept IT
Concept IT is a London-based managed IT services provider that acts as a trusted technology partner for businesses and charities across the UK. They deliver comprehensive IT solutions designed to eliminate technology obstacles, allowing organisations to concentrate on their core operations and growth.
The company specialises in providing fully managed IT support to businesses of varying sizes, from small teams of 10 employees to large organisations with over 300 staff members. Their service portfolio encompasses critical business functions including IT support, cloud computing, information governance, network connectivity, disaster recovery planning, cybersecurity, and systems integration.
What distinguishes Concept IT is their commitment to being more than a vendor—they position themselves as an extension of their clients' internal teams. This collaborative approach is underpinned by impressive service delivery metrics: they achieve 99% completion of callbacks within one hour, respond to issues in an average of 38 minutes, and maintain a 98% overall SLA achievement rate. These operational standards demonstrate their dedication to reliability and responsiveness.
The company emphasises proactive rather than reactive support, ensuring IT infrastructure remains secure, robust, and strategically aligned with business objectives. Their award-winning service approach integrates innovative tools and systems that enhance productivity and efficiency. Client testimonials from organisations like Alice House Hospice and Lemon Business Solutions validate their expertise. Concept IT's philosophy centres on enabling clients to focus on profitability and competitive advantage whilst they handle the complexities of modern IT infrastructure.
Concept IT is a London-based managed IT services provider that acts as a trusted technology partner for businesses and charities across the UK. They deliver comprehensive IT solutions designed to eliminate technology obstacles, allowing organisations to concentrate on their core operations and growth.
The company specialises in providing fully managed IT support to businesses of varying sizes, from small teams of 10 employees to large organisations with over 300 staff members. Their service portfolio encompasses critical business functions including IT support, cloud computing, information governance, network connectivity, disaster recovery planning, cybersecurity, and systems integration.
What distinguishes Concept IT is their commitment to being more than a vendor—they position themselves as an extension of their clients' internal teams. This collaborative approach is underpinned by impressive service delivery metrics: they achieve 99% completion of callbacks within one hour, respond to issues in an average of 38 minutes, and maintain a 98% overall SLA achievement rate. These operational standards demonstrate their dedication to reliability and responsiveness.
The company emphasises proactive rather than reactive support, ensuring IT infrastructure remains secure, robust, and strategically aligned with business objectives. Their award-winning service approach integrates innovative tools and systems that enhance productivity and efficiency. Client testimonials from organisations like Alice House Hospice and Lemon Business Solutions validate their expertise. Concept IT's philosophy centres on enabling clients to focus on profitability and competitive advantage whilst they handle the complexities of modern IT infrastructure.
Services offered
IT SupportCloud ComputingInformation GovernanceNetwork ConnectivityDisaster Recovery PlanningCybersecuritySystems IntegrationManaged IT Services