The PC Support Group (Manchester)
IT Support Companies
The PC Support Group (Manchester)
10th Floor, Manchester
# The PC Support Group
The PC Support Group is a multi-award-winning IT support company based in Manchester with an additional office in Liverpool, serving small and medium-sized enterprises across the North West. They specialise in transforming IT from a cost centre into a strategic business asset that drives growth and efficiency.
The company provides comprehensive IT support, telecoms services and cybersecurity solutions tailored to SMEs. Their approach combines proactive monitoring and maintenance with expert guidance, ensuring businesses maximise productivity whilst minimising downtime and costs. They're particularly strong in cybersecurity, guiding clients through certifications like Cyber Essentials and implementing robust protection systems.
What sets The PC Support Group apart is their exceptional execution and client outcomes. They resolve 81% of support calls on the first contact, typically within 10 minutes, with a 98.9% customer satisfaction score. Clients consistently report significant improvements: one financial director achieved 25% cost savings on IT support whilst reducing support calls by 80%. Their proactive approach extends beyond problem-solving; they actively recommend technology improvements that enhance remote working capabilities and reduce equipment investment.
The testimonials reveal a partnership mentality rather than transactional service delivery. Clients praise their expertise, responsiveness to critical issues, and ability to simplify complex processes like security certification. Across their 2,000+ daily users supported, The PC Support Group demonstrates genuine commitment to understanding each business's needs and delivering tangible, measurable value.
The PC Support Group is a multi-award-winning IT support company based in Manchester with an additional office in Liverpool, serving small and medium-sized enterprises across the North West. They specialise in transforming IT from a cost centre into a strategic business asset that drives growth and efficiency.
The company provides comprehensive IT support, telecoms services and cybersecurity solutions tailored to SMEs. Their approach combines proactive monitoring and maintenance with expert guidance, ensuring businesses maximise productivity whilst minimising downtime and costs. They're particularly strong in cybersecurity, guiding clients through certifications like Cyber Essentials and implementing robust protection systems.
What sets The PC Support Group apart is their exceptional execution and client outcomes. They resolve 81% of support calls on the first contact, typically within 10 minutes, with a 98.9% customer satisfaction score. Clients consistently report significant improvements: one financial director achieved 25% cost savings on IT support whilst reducing support calls by 80%. Their proactive approach extends beyond problem-solving; they actively recommend technology improvements that enhance remote working capabilities and reduce equipment investment.
The testimonials reveal a partnership mentality rather than transactional service delivery. Clients praise their expertise, responsiveness to critical issues, and ability to simplify complex processes like security certification. Across their 2,000+ daily users supported, The PC Support Group demonstrates genuine commitment to understanding each business's needs and delivering tangible, measurable value.
Services offered
Managed IT supportCybersecurity servicesCyber Essentials certificationIT infrastructure designRemote working solutionsTelecoms servicesProactive system monitoringIT strategy consulting